FAQ
General hours
Monday-Friday, 8.30am-4.30pm AEDT, excluding public holidays.
For all enquiries - hello@belleandsun.com
After placing your order, you will receive a confirmation email followed by a dispatch email detailing your tracking information.
Orders placed before 12pm AEDT are dispatched same business day. Orders placed after 12pm AEDT will be dispatched following business day.
Please expect dispatch delays during sale periods.
Express services come into effect once order is dispatched. Please allow 1-2 business days for orders to be dispatched during collection launch and holiday periods.
Orders can be tracked directly via Australia Post.
We are unable to edit your order once it has been placed. If you need to amend the shipping address or cancel the order, please email us within 2 hours of order placement to ensure this is rectified. Once dispatched, the shipping address cannot be mended nor order cancelled.
Orders placed before 12pm AEDT are dispatched same business day. Orders placed after 12pm AEDT will be dispatched following business day.
All SALE items cannot be returned or exchanged at any point.
Welcome 10% subscription codes cannot be used on sale items. Welcome codes only apply to full priced items.
Please expect dispatch delays during sale periods.
For further assistance please email hello@belleandsun.com
What is a Preorder?
Occasionally some items may be available for sale on our website as a PRE-ORDER. This means that the stock hasn’t arrived to us yet, but we are offering it for pre-sale, to allow you to secure the stock. We do this with high demand items to give you the opportunity to secure one. These items will be marked as PRE-ORDER, with an estimated date of arrival listed in the product description. We reserve the right to cancel any PRE-ORDER if we are unable to meet our MOQ. Orders will be refunded in full for any cancellations. All PRE-ORDERS are final and non-refundable.